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📚 Documentation

🚀 Getting Started

  • Getting Help & Support
  • How to Use the Dashboard
  • Add Staff Members to Your Workspace
  • Bulk Import via CSV
  • Create Your First Order

📦 Orders & Deliveries

  • Deliveries Management (Logistics)
  • Orders Management (Ecommerce)
  • Manage Expenses
  • Marketing Campaigns
  • Track Orders in Real-Time

👥 Agents & Riders

  • Add Delivery Agent
  • Partner Agents (Logistics)
  • Manage Partner Agents
  • Add In-House Rider

🔌 Integrations

  • Direct Connect: WordPress Plugin
  • Connect WhatsApp Business API
  • Set Up WhatsApp AI Assistant
  • WhatsApp Notifications & AI Assistant Guide

💰 Cash Settlement

  • Manage Remittances in Ecommerce Mode
  • Manage Merchant Payables (Logistics)
  • Set Up Cash Settlement
  • Remit Rider & Partner Agent Collections (Logistics)

🤖 WhatsApp AI

  • Enable WhatsApp AI Assistant

📊 Analytics & Reports

  • Attendance Tracking
  • How to Download Reports
  • Leaderboard & Performance Rankings
  • Export Reports

🔧 Troubleshooting

  • Fix: WhatsApp Messages Not Sending

NovatraCloud Documentation

Everything you need to manage orders, deliveries, and your team. Guides for both Ecommerce and Logistics businesses.

Quick Start

📦Create Your First OrderUp and running in 5 minutes👥Add Staff MembersAdd Admin, CSR, and Rider roles💬Connect WhatsAppNotify customers automatically🚚Add Delivery AgentBuild your delivery team

Browse by Category

🚀 Getting Started

  • → Getting Help & Support
  • → How to Use the Dashboard
  • → Add Staff Members to Your Workspace
  • → Bulk Import via CSV
  • +1 more

📦 Orders & Deliveries

  • → Deliveries Management (Logistics)
  • → Orders Management (Ecommerce)
  • → Manage Expenses
  • → Marketing Campaigns
  • +1 more

👥 Agents & Riders

  • → Add Delivery Agent
  • → Partner Agents (Logistics)
  • → Manage Partner Agents
  • → Add In-House Rider

🔌 Integrations

  • → Direct Connect: WordPress Plugin
  • → Connect WhatsApp Business API
  • → Set Up WhatsApp AI Assistant
  • → WhatsApp Notifications & AI Assistant Guide

💰 Cash Settlement

  • → Manage Remittances in Ecommerce Mode
  • → Manage Merchant Payables (Logistics)
  • → Set Up Cash Settlement
  • → Remit Rider & Partner Agent Collections (Logistics)

🤖 WhatsApp AI

  • → Enable WhatsApp AI Assistant

📊 Analytics & Reports

  • → Attendance Tracking
  • → How to Download Reports
  • → Leaderboard & Performance Rankings
  • → Export Reports

🔧 Troubleshooting

  • → Fix: WhatsApp Messages Not Sending

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