Manage Remittances in Ecommerce Mode
Track cash collected by delivery agents from COD orders and mark as remitted
Overview
In Ecommerce mode, Remittances track cash that delivery agents collect from customers on Cash-on-Delivery (COD) orders. The system calculates the expected remittance amount for each delivered order (total amount minus delivery cost) and lets you track which agents have handed over the cash.
Pending Remittances Tab
The **Pending Remittances** tab (clock icon) shows all COD orders that have been delivered but not yet remitted.
- aOrder Number: Clickable link to the order detail page
- bCustomer Name: Who placed the order
- cAssigned CSR: Staff member responsible
- dDelivery Agent: Who delivered
- eTotal Amount: Order total
- fDelivery Expense: Delivery cost deducted
- gExpected Remittance: Total Amount minus Delivery Expense
- hDelivered Date: When delivered
- iDays Since: Days since delivery
Marking Orders as Remitted
To mark an order as remitted:
- aClick the Mark as Remitted button next to any order in the Pending tab
- bA confirmation dialog shows the expected remittance amount
- cOptionally record a payment method, reference, and notes
- dClick Confirm to mark it as remitted
- eThe order moves to the Remitted tab and the amounts update in the summary cards
Bulk Actions
Use the checkboxes on the left of each row to select multiple orders.
- aBulk Mark as Remitted: Select multiple orders and click Mark as Remitted to batch-confirm
- bEdit Amounts: Need to adjust the expected remittance? Click Edit Amount on any order to update the delivery cost and recalculate the expected remittance
Remitted Orders Tab
The **Remitted Orders** tab (checkmark icon) shows orders already marked as remitted with their remittance date and details.
Summary Cards
Above the table, you'll see summary cards showing:
- aTotal Collected: Sum of all expected remittances
- bTotal Delivery Expenses: Sum of delivery costs
- cRemitted: Amount already remitted
- dPending: Amount still outstanding