Deliveries Management (Logistics)
Create, assign, and track logistics deliveries end-to-end
8 minintermediate
Overview
The Deliveries page is your logistics operations hub. You can create deliveries, assign riders, track statuses, and manage delivery agents — all from one place.
1
Deliveries Header
The header shows key metrics for logistics managers:
- aPending: New deliveries awaiting assignment
- bActive: Currently in-progress deliveries
- cCompleted: Successfully delivered
- dAverage Time: Average delivery completion time
- eClick + New Delivery to create a delivery
- fClick Import to bulk-create deliveries from CSV
2
Deliveries Table
The main table lists all deliveries with sortable columns:
- aOrder: Delivery ID (clickable link to delivery detail)
- bCustomer/Merchant: Sender or business name
- cRider/Agent: Assigned delivery agent
- dPickup → Destination: Route information
- eAmount: Delivery fee / COD amount
- fStatus: Current delivery status
- gUse the search bar to filter deliveries
3
Creating a New Delivery
Click **+ New Delivery** and fill in:
- aSender Details: Merchant/client name and pickup address
- bRecipient Details: Name, phone, delivery address
- cPackage Info: Description and value
- dFinancials: Delivery fee and cash to collect (if COD)
- eAssignment: Choose a rider or partner agent
4
Assigning Riders & Agents
From the action menu on any delivery:
- aClick Assign Rider/Agent
- bChoose from available riders or partner agents
- cThe rider receives an assignment notification via WhatsApp/SMS
- dYou can reassign at any time if the delivery hasn't been picked up
Frequently Asked Questions
Can customers track deliveries in real-time?
Customers receive WhatsApp updates at each status change. Live map tracking depends on your plan.
What payment methods can I use?
Cash on Delivery (POD), Transfer, Card, or POS. COD amounts are tracked in remittances.
Can I have both in-house riders and partner agents?
Yes, you can manage both. In-house riders are on your payroll; partner agents are third-party logistics companies.